Contact us
Humans, around the clock, in thirteen languages. Median first reply under two minutes — day or night.
Need help with a transfer?
For anything urgent — a delayed payout, a verification hold, a rate question — reach us directly. For everything else, the form will do nicely.
NY 10002, USA
Replies within one business day
24 hours, 7 days a week
In-person: Mon–Fri, 9am–6pm ET
Send us a message
Tell us what's going on and the right specialist will reply — usually within the hour.
Before you write in
The fastest answers are already waiting — most questions are covered here.
Open the app or check your email for live tracking — funded, converted, paid out. If a transfer passes its estimate, contact us with the reference and we'll trace it immediately.
Use a current photo ID in good light, with the name matching your account exactly. Nine in ten verifications complete automatically within minutes.
Choose "Business & large transfers" in the form above or call us any time. Transfers over £25,000 get a dedicated dealer who can sharpen the rate.